Our refund policy is designed to ensure customer satisfaction and provide a hassle-free experience. Please read the following information carefully to understand the terms and conditions of our refund process.


We offer a 30-day return policy, starting from the date you receive your item. To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging with all tags attached. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at kevin@radiofacts.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will initiate the refund process.

Damages and Issues

Upon receiving your order, please carefully inspect the items. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and take appropriate measures to rectify the situation.


There are certain items that cannot be returned:

  • Perishable goods such as food, flowers, or plants
  • Custom products or personalized items
  • Personal care goods such as beauty products
  • Hazardous materials, flammable liquids, or gases

If you have any concerns about the eligibility of your specific item for return, please reach out to us for clarification.


If you wish to exchange an item, the quickest way is to return the item you have and make a separate purchase for the new item. This ensures a faster processing time and allows you to get the desired item promptly.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. The item must be in the same condition as when you received it, with all tags attached and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.


Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at kevin@radiofacts.com for further assistance.

We strive to provide excellent customer service and ensure your satisfaction with our products. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. We are here to assist you.